About Us:

R.E. Williams Contractor Inc. is a state of California corporation, incorporated in 1979. We are registered with the Better Business Bureau in the Los Angeles, CA area, as well as the BBB Online.  We have been online since 2001, we have many satisfied customers.  We want you to be one of them!

We do our best to ensure your orders are handled and processed in a timely manner. Most orders placed are shipped within 1-3 business days. If an item is on backorder we will notify you via email or telephone.

We respect the privacy of our customers and will never sell, rent, giveaway, or use any customer information for any purpose other than processing an order that has been placed at our site. 

Secure Ordering:

All orders placed via our website are done using secure socket layer (SSL) encryption. Information exchanged with any address beginning with https is encrypted using SSL before transmission.  That means it is virtually impossible to "capture/steal/obtain" the information you send to us via your computer.

Our company's success reflects directly with our customers level of satisfaction.  We pride ourselves on our extremely high levels of personalized customer service.  You get a real person ready to serve you when contact our company.  More importantly, we pride ourselves on our integrity and high standards.  

Return Policy/Satisfaction Guarantee:

We back every item we sell with a 30 day money-back guarantee, less actual shipping charges.  We expect all returned items to include original packaging, manuals and materials.  We would like our products returned like you received them.  Items returned with missing parts, packaging, manuals, etc. shall be imposed up to a 25% restocking fee.  Items not returned in its original box - will not be accepted. 

You must call (Toll Free 888-845-6597 or email us and get a RETURN MERCHANDISE AUTHORIZATION (RMA), before sending any product back to us.  Once an RMA is issued, you will have 15 days to return the product back to our designated location.  Items returned without an RMA will not be accepted. Items returned after 30 days will not be accepted.

It is our goal here at REWCI.COM that everyone have a EXTRAORDINARY experience when dealing with our company.  Your satisfaction is what makes our company successful.

Items Marked Free Shipping - Are For Items Shipped Within The Continental United States Only. Returns on all items marked "Free Shipping" will be charged the actual shipping expenses.

Order Cancellation: We understand that sometimes the wrong item was ordered, you changed your mind, etc.  Please contact us immediately, if you wish to cancel your order.  Once an order has shipped, you will be responsible for the shipping charges of the order.  If the order already shipped, please call us and let us know.  We will ask that you refuse shipping on the order and credit you less shipping charges.

When returning a product to us, please note the following:

1.  On the shipping label include the RMA #
2.  Return the unit back via a method that is traceable - UPS Ground, etc.
3.  Insure the merchandise for its value, in the event it is damaged or lost.
4.  Returns must be shipped back freight pre-paid.

Items Received Damaged/Defective:

Items arriving at your location with exterior damage to the box should not be received.  Please contact us immediately so we can make arrangements for a return/replacement.  If the item is damaged, please put all packaging as it arrived back into the box.  Notify the delivering company that you will not accept delivery of the item. 

Please know that orders arriving damaged/broken will be replaced by REWCI.  Please contact us as soon as possible, via phone (Toll Free @ 888-845-6597) or via email.

Most items are shipped via UPS Ground (most affordable/reliable method). Others may be shipped via the USPS/FedEx/DHL/Freight Truck. Most items usually ship within 1-3 business days of the order being placed. If for whatever reason, the item ordered is on backorder, we will notify you and alert you to that fact.

Frequently Asked Questions:

I live in Alaska/Hawaii, Can I order from your company?  Of course.  Products shipped to Alaska & Hawaii, will require a special handling charge. If you place an order from one of these areas, we will contact you to confirm the method of shipping and cost, prior to fulfilling the order.

Do you accept purchase orders? We accept purchase orders from Federal, State and Local municipal government agencies.  Other purchase orders are accepted on a case-by-case basis.  Please call for details/qualification - Toll Free 888-845-6597.